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Covid-19 Telecoms Continuity Planning

Covid-19 Telecoms Continuity Planning can minimise the affect of the recent pandemic on your business communications. 

Psychologist Maggie Mulqueen recently spoke to the NPR and stressed the importance of staying productive to mitigate anxiety. Given the current climate, we would like to share a few constructive ways you can work to protect your livelihood, in order to ease one worry, at a time where concern over loved ones is certainly taking a toll.

Our support team are on call to talk through the options with you. 

Existing VoIP User? Here's how to optimise your VoIP system for remote work

If your staff are forced to self-isolate or advised to work from home, you have a few options to keep their communications up and running.

  1. Incoming phone calls are routed to your VoIP phone wherever you plug it into the network. This means your employees can unplug their desk-phone from the office, plug it in at home and work as normal – providing complete flexibility.

  2. The Android/iOS Soft Client app can be downloaded to your employees' smartphones, which will give them the ability to answer and receive internal and external calls as part of your system. This means incoming callers will still see your office number, ensuring you continue to display a consistent and professional image.

  3. ‘PC Soft-client’ can be downloaded to PCs/Laptops, so that your employees can make or receive calls from these devices. You'll also be able to personalise your profile, start instant messaging and conferences, and customise your settings.

For CMM customers, there is no additional charge for any of the above solutions. 

Microsoft Teams

Microsoft have advised that they have made Teams available free of charge during this period. This give you access to Instant Messaging, group or one-on-one audio and video calling and Office apps for web (Word, Excel, PowerPoint and One Note).

If you're not already using Office 365, this is a really useful way of managing internal communications.

If you're already using Office 365 or Teams, this is the perfect time to consider integrating voice calling via direct routing, so that your team can do more, using one communications system.

Voice calling in Microsoft Teams or Office 365 is hugely beneficial for remote working, and will allow your people to make and receive internal and external calls directly from your existing applications.

You won't miss out on any of the professional features you expect and need for your business calls, and your team will face just one learning during this shift to remote work. You can sign up for your free 60-day trial here.

Short term, cost-effective solutions

Your business can take out short term SIM-only mobile contracts and VoIP licences. These are cost-effective solutions that can be rolled out quickly if required.

Our SIM-only plans start at £10.50/month - inclusive of unlimited UK calls. You can also purchase a basic mobile from £20.00.

A VoIP licence with unlimited calls costs £14.00/month. You can find out more information here.

We understand that each business is different, so please feel free to use us to talk through your Covid-19 Telecoms Continuity Planning. We're here to keep your internal and external communications running. 

You can call us on 01252 854352 or email