Tips & support

How to ensure you deliver high end customer service even when disaster strikes

How to ensure you deliver high end customer service even when disaster strikes

Most organisations tend to place too much emphasis on their data when creating disaster recovery plans, which often means their business communications infrastructure is overlooked. Yet it is critical that your business can have communication with customers at all times in a service driven world, in fact the effects of poor customer service can be disastrous in itself:

Customer experience

What will be the cost of losing your phones?

If you lose your phones for an hour, a day, a week…what would that do to your bottom line?  If you rely on phones for your business, then you could be putting your customer service and thus your reputation at risk by not having a backup for your critical lines.

Are you prepared? At CMM, we’ve invested in technology that allows us to work wherever and whenever we want to – even when faced with unforeseen disruptions from floods, heavy snow, power cuts, downed trees and the accidental cutting on a cable in the area. Click the infographic below to zoom and view our top tools for flexible working and disaster recovery.

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