This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.

This privacy notice applies to personal information processed by or on behalf of CMM Telecoms. You will find the answers to the following questions below:

Personal information that we’ll process in connection with all of our products and services, if relevant, includes:

Personal information that we’ll process in connection with all of our products and services, if relevant, includes:

We’ll collect personal information from the following general sources:

We use your personal data, including any of the personal data listed in section 2 above, for the following purposes:

1. Where it is needed to provide you with our products or services, such as:
   a) Managing products and services you hold with us
   b) Updating your records
   c) All stages and activities relevant to managing the product or service including enquiry, application, administration and management of accounts
   
   
2. Where it is in our legitimate interests to do so, such as:
   a) Managing your products and services relating to that, updating your records (where appropriate)
   b) To follow guidance and recommended best practice of government and regulatory bodies
   c) For management and audit of our business operations including accounting
   d) To carry out monitoring and to keep records of our communications with you and our staff (see below)
   e) For direct marketing communications to help us to offer you relevant products and services and provide you with support updates and news
   f) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations

3. To comply with our legal obligations
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4. With your consent or explicit consent:
   a) For some direct marketing communications to help us to offer you relevant products and services and provide you with support updates and news. We may send marketing to you by SMS, email, phone, post and social media and digital channels if you have subscribed or follow us

We may share information with the following third parties for the purposes listed above:

Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below:

support@cmmtelecoms.co.uk

01252 854352

You should tell us so that we can update our records using the details in the Contact Us section of our website or by phoning your account manager on 01252 854352. We’ll then update your records.

We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

• For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
• For as long as we provide goods and/or services to you
• Retention periods in line with legal and regulatory requirements or guidance.

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by emailing support@cmmtelecoms.co.uk or phone 01252 854352 to exercise these rights.

It is imperative to us as a business that we comply with the latest regulations and laws. In order to do so, as of May 25th 2018, we have ensured that any outgoing calls to prospects, are screened against both the TPS and CTPS lists. We have updated our marketing communication system to ensure that opt-forms relating to our email systems, online advertising on our website (e.g. pop ups) and blog subscriptions are fully compliant with the new regulations. We have updated our privacy policy above with FAQ for our customers outlined and contact details provided. We have deleted any previous customer or prospect information that is no longer needed to manage a product or service, or serves legitimate interest to us or the customer/prospect.

If you have any questions, please do not hesitate to contact our team, we are always more than happy to help!