Of callers are placed on hold
of callers will hang up after 40 seconds if confronted with silence
of callers who hang up, will not call back
How to reduce the number of callers hanging up
'On hold marketing' is a solution that will complement your existing promotions, create endless cross-marketing opportunities and reduce the amount of callers hanging up. This option allows you to update your message several times a year so your customers are continually informed of your latest developments and promotions.
'Answer machine message' lets your callers know they are being dealt with and provides the reassurance that their call is valued.
Stay up-to-date with auto attendant
A professional auto attendant messaging service is a very simple yet extremely effective method of directing calls to the right person or department. It is vital that this is clear, professional and up-to-date, otherwise you can lose callers before they’ve spoken to any of your staff.