70%

Of callers are placed on hold

90%

of callers will hang up after 40 seconds if confronted with silence

34%

of callers who hang up, will not call back

How to reduce the number of callers hanging up 


'On hold marketing' is a solution that will complement your existing promotions, create endless cross-marketing opportunities and reduce the amount of callers hanging up. This option allows you to update your message several times a year so your customers are continually informed of your latest developments and promotions.

Enhancing your professional image


'Answer machine message' lets your callers know they are being dealt with and provides the reassurance that their call is valued. 

  •  Putting a professional voice-over on your answer machine message ensures you make a good first impression and callers feel valued.
  •  Auto machines can be utilised to offer information to the caller.
  • Your callers will still feel important even when you’re busy or closed.

Stay up-to-date with auto attendant 


A professional auto attendant messaging service is a very simple yet extremely effective method of directing calls to the right person or department. It is vital that this is clear, professional and up-to-date, otherwise you can lose callers before they’ve spoken to any of your staff.

Future proof


  • Production changes are easy to order, ensuring your personalised production can be updated with any changes to your business, Christmas opening hours etc. For more information on Music on Hold, please do not hesitate to get in touch. Our team are always more than happy to help!