WiFi Troubleshooting iPhone
- Firstly, ensure the issue is not with the WiFi itself by checking your router is on, connected to the modem and within range of your device.
- Secondly, ensure the WiFi on your device is turned on. You can do so by heading to Settings > WiFi. Tap the network you would like to use, and if prompted, re-enter your WiFi password, a blue check mark besides a network means you’re connected.
- If the problem still persists you can try restarting your iPhone, router and cable or DSL modem.
– To restart your iPhone, hold your home button (the circular button in the bottom centre of your iPhone, below your screen) and the sleep/wake button (on the top of edge of your iPhone, on the right-hand side) simultaneously. Continue holding both buttons until your iPhone shuts down and begins to restart – this can take anywhere between 10-20 seconds. Let go of both buttons when you see a silver Apple logo on your screen – this means your iPhone is re-booting, and the reset has completed successfully.
– For your router, cable or DSL modem, simply unplug and re-plug.
- If you’re still having problems, reset your network settings. You can do so by tapping Settings > General > Reset > Reset Network Settings (Please be aware this also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.)