Tips & support

3 Warning Signs of a Poor Telecoms Strategy

1. Questionable security

The new GDPR regulations came into effect on May 25th 2018, and made security and privacy even more vital. If you haven’t already, you can grab your free GDPR checklist here.

GDPR is serious business.  Organisations that breach GDPR regulations will be subject to steep financial penalties. Last year, British Airways faced a £183,000,000 fine over a passenger data breach.  

Penalties are not reserved for the big players.  Serious breaches of GDPR regulations carry a fine of up to 4% of the turnover of your business or €20m – whichever is higher.

In order to avoid hefty fines, it’s crucial that your mobile devices are protected from attacks, and that you’ve set a clear boundary between business data and personal data.  

When you consider your policy, think big.  GDPR covers all data, whether that's your email inboxes, databases or mobile phones.  

Key questions you need to be able to answer

Q.A

Can you wipe all the data from your company mobiles if a device is lost or stolen? 

Q.B

If you're running a BYOD policy for mobile phones, do you let your staff receive work emails via their personal mobiles phones? If you do, how do you ensure control over your customer data?

Q.C

Are you using a security solution? Could a virus ridden device plugged into your computer systems for charging or synchronisation purposes spread to your network?

Mobile Device Management carries the benefit of allowing you to remotely locate, lock or wipe devices to ensure your corporate data stays safe in the wake of an unfortunate event.  This means that you'll be able to react quickly if a device with customer data is lost or stolen.

You'll also be able to detect and restrict jailbroken and rooted devices and set high-level password policies.


2. Frequent bill shock

Are you aware of how your corporate devices are being used now that your employees are at home more than ever before?

Video on demand services such as Netflix, Amazon Prime Video and Now TV can dramatically drain your data pool, and that additional data can exceed the cost of your mobile plan.  Not to mention the data usage guzzled by online shopping, social networking, gaming and pornography.

TechRadar found “More than half (53%) of respondents use their work devices for personal activity, from shopping to social networking, gaming and pornography.”

You can save yourself the sting of unforeseen and unnecessary costs using a solution called Mobile Device Management (MDM).

MDM enables you to cap and limit non-business data usage, as well as enforce stronger security standards, from just £2 per device per month.  This will save you any awkward conversations and ensure you can say goodbye to bill shock.

If you want to get a grip on your corporate devices, you can learn more here.


3. No back-up plan

The coronavirus pandemic has accentuated that a disaster recovery plan isn’t something that should be left until the last minute; because an incident can affect your business at any time.

If you lose your ability to communicate for an hour, a day, a week…what would that do to your bottom line?

Most organisations tend to place too much emphasis on their data when creating disaster recovery plans, which often means their business communications infrastructure is overlooked.

Yet it is critical that your business is communicating with customers at all times in a service driven world, as the effects of poor customer service can be disastrous for customer retention.

It takes 12 positive customer experiences to make up for just one negative experience (Forbes).

A customer is four times more likely to buy from a competitor if the problem is service related rather than price or product related (Bain & Company).

Yet, It costs 6-7 times more to attract a new customer than to retain an existing customer (Kolsky).

At CMM Telecoms, we’ve invested in technology that allows us to work wherever and whenever we want to – even when faced with unforeseen disruptions from pandemics, floods, heavy snow, power cuts, downed trees and the accidental cutting on a cable in the area.

The checklist below will give you an insight into how easily your business could operate and support your customers when disaster strikes.

Q.A

Do you have a weekly and monthly data backup that’s securely available off-site?

A burglary or fire can make your on-site data backup vulnerable.

Q.B

Do you have a power backup in place that can cover your system for at least four hours of standby power?

It’s key that you can contact the right people to rectify the issue during power-down mode, and are able to deal with client calls.

Q.C

Do you have a backup for your primary internet access?

A second FTTP or Leased Line can provide a lifeline to keep your team productive if your internet access cuts out.

Do you recognise these warning signs?
Request a free virtual consultation to upgrade your telecoms strategy today

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